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The Under-User, the Over-User, and the Anchored Leader
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The Under-User, the Over-User, and the Anchored Leader

Here's something we've noticed after years of coaching leaders through our EQi30 model: almost nobody thinks they have too little emotional intelligence. Most people think they have exactly the right amount. And it's everyone else who's over- or under-reacting.

The truth is usually less flattering and more useful. Every ability that makes you effective under pressure has a shadow on either side of it. Too little of it, and you get run over. Too much of it, and you run everyone else over — or run yourself into the ground. The goal was never to feel nothing. It's to find the middle: enough of the ability to protect you, not so much that it starts protecting you from your own life.

Below are six places that show up most often in leaders. Read through them honestly. Most people recognize themselves in at least two, and rarely in the middle column.

SELF MANAGEMENT

Self-Confidence

Where does your sense of worth actually come from?

Under-User: You need constant outside validation to feel sure of a decision. Praise steadies you; silence unravels you.

Over-User: You project total certainty, even when you're not — the confidence is armor, not grounding, and it cracks under real challenge.

Anchored: You can hold your own opinion of yourself even when someone disagrees with you, without needing to prove anything.

INTERPERSONAL MANAGEMENT

Assertiveness

Can you say what you need before you're at your limit?

Under-User: You avoid conflict at almost any cost, agree to things you don't want, and let resentment build quietly instead.

Over-User: You mistake bluntness for honesty, and people brace themselves before they bring you anything difficult.

Anchored: You state what you want clearly and directly, without the apology or the attack.

STRESS MANAGEMENT

Stress Tolerance

Can you stay in the room when things get hard?

Under-User: The moment real pressure hits, your system short-circuits — you freeze, panic, or need to physically leave.

Over-User: You pride yourself on never being shaken, but it's dissociation, not resilience — the cost shows up later, all at once.

Anchored: You feel the full weight of a crisis and stay present in it, without needing to armor up or check out.

SPIRIT MANAGEMENT

Energy Awareness

Do you know what actually fuels you, versus what just drains you slower?

Under-User: You have no idea what depletes you until you've already hit empty — the crash always seems to come out of nowhere.

Over-User: You're so protective of your energy that you've stopped taking any risks that might cost you something.

Anchored: You can name what drains you and what restores you, and you plan your days with both in mind.

EXECUTIVE FUNCTIONING

Attention Span

Where does your focus actually go under load?

Under-User: Your attention scatters across every incoming ping — nothing gets your full presence, including the people in front of you.

Over-User: You hyperfocus so completely that you lose track of time, people, and everything outside the one thing in front of you.

Anchored: You can stay with one thing at a time, present enough that the people around you can tell the difference.

DECISION MAKING

Impulse Control

What happens in the half-second before you react?

Under-User: You react before you've processed — the sharp email, the snap decision, the words you can't take back.

Over-User: You're so afraid of reacting wrongly that you freeze completely, and decisions stall until it's too late to matter.

Anchored: You can pause long enough to choose your response, even when the feeling underneath it is strong.

What to do with this

If you saw yourself clearly in one of the Under-User or Over-User columns, that's not a flaw to fix overnight. It's information. These patterns almost always formed for a good reason, usually a long time ago, and they don't move just because you've noticed them.

What tends to help is naming the specific ability, not the general feeling. "I'm anxious" is hard to work with. "I lose Stress Tolerance the moment I feel judged" is something you can actually build a practice around.

This is the starting point for the deeper work we do at Risemind — helping people build these thirty abilities as trainable skills, not fixed traits. If you want to see your full pattern across all six pillars, that's the natural next step. 

Join us on the waitlist to be the first to try our app that acts as your personal Mind Health advisor

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Composure Isn't Calm - What your body knows before your mind admits it
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Composure Isn't Calm - What your body knows before your mind admits it

A few years ago, my business partner Dr. Sheela Reddy,  a psychologist who's spent over 30 years coaching leaders, told me something that's stuck with me ever since: "My body began to speak what my mind could not yet process."

I knew exactly what she was talking about. I remember my first panic attack — dry lips, my heart pounding, and lungs that couldn't pull in enough air even with a fan blowing straight at my face.

My anxiety wasn't new. It just wasn’t this dramatic in a visible way.

The gap nobody names

Most of the leaders we work with aren't struggling in ways anyone can see. They run good meetings. They hit their numbers. They're the person their team calls when things go sideways.

And underneath that, a lot of them are managing a constant undercurrent — a tight chest before a hard conversation, a headache that shows up every Sunday night, a low hum of dread they've learned to just live with.

A 2025 McKinsey Health Institute study of 30,000 employees found that only 57% report good holistic health. Mental, physical, social, and spiritual well-being combined. One in five people is currently experiencing burnout. And leaders who can't regulate their own energy struggle to build environments where anyone else can either.

None of this shows up on a performance review. It shows up in the body, long before it shows up anywhere else.

Composure is not the same thing as calm

This is the distinction we come back to again and again in our work: composure is what you perform. Calm is what you actually have.

You can be composed and anxious at the same time. In fact, most high performers are extremely good at exactly that. Holding it together on the outside while something is clenched on the inside. It works, for a while. It's also exhausting, and it tends to leak out sideways: in a short tone with your team or your family, a decision made too fast to outrun a feeling, a body that starts sending signals you'd rather not listen to.

Real calm looks different. In the EQi30 model, it's called Stress Tolerance — the capacity to stay mentally clear, emotionally present, and physically grounded when the pressure is real, without shutting down or checking out. It's not about being unbothered. It's about being able to feel the weight of a hard moment and still function inside of it.

What this looks like in practice

Picture two leaders in the same crisis. One loses his cool, isolates in his office, and convinces himself the whole thing is doomed — his panic spreads to the team before he's said a word. The other feels exactly the same fear, the same adrenaline, the same stakes. But she stays on the floor. She names what's happening out loud. She asks for help instead of disappearing. Her team doesn't feel calm because she's pretending nothing is wrong. They feel calm because she's clearly not pretending, and she's still standing.

That second version isn't a personality trait some people are born with. It's a set of specific, learnable abilities, noticing the physical signs of stress early, regulating instead of suppressing, staying connected to other people instead of retreating. The people who seem naturally calm under pressure have usually just practiced this longer, often the hard way.

Why this matters more than it used to

We're building RiseMind because we think this gap,  between how leaders perform and how they actually feel,  is one of the most under-addressed problems in how organizations develop people. Most leadership training still treats people like machines to optimize for output. It doesn't ask what a leader is carrying, or where that pressure actually lives in the body, or what happens when the performance of composure starts costing more than it's giving back.

You don't have to wait for a migraine, a burnout, or a diagnosis to start paying attention. The earlier you notice the gap between how you look and how you feel, the more choice you have in closing it.

If this resonated, it's worth asking yourself: where in your body does pressure show up first, and how long have you been overriding it? That question is the starting point of everything we build at Risemind. 

Join us on the waitlist to be the first to try our app that acts as your personal Mind Health advisor

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Tired of Walking on Eggshells? How to Manage Your Difficult Boss (Without Getting Fired)
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Tired of Walking on Eggshells? How to Manage Your Difficult Boss (Without Getting Fired)

Have you ever dreaded going to work, not because of the tasks themselves, but because of your interactions with a particular manager? Maybe you've found yourself in a situation where your direct supervisor seems to be the biggest roadblock to your project's success, and frankly, your team's morale. They might not fully grasp what's needed, communication feels like navigating a minefield, and their negativity casts a shadow over everything. You know the project is crucial for the company's bigger mission, and you're dedicated to doing your part, but this manager is making it incredibly challenging. You want to speak up, to make things better, but the fear of repercussions – of getting into trouble, or worse – holds you back. If this sounds familiar, you're not alone, and this guide is for you.

Navigating a relationship with a difficult, misaligned, or even toxic mid-level manager is a delicate art. It requires a blend of self-awareness, strategic communication, and knowing when and how to seek further help. The good news is that there are proactive steps you can take to improve the situation, protect your well-being, and still contribute effectively to your organization's goals. This paper will equip you with strategies to manage this challenging dynamic, focusing on what you can control.

Let's break down these strategies into actionable areas:

I. Mastering Your Inner Game: Self and Emotional Management

Before you can effectively manage your manager, you need to manage yourself. This is the foundation upon which all other strategies are built.

  • Understanding Their Behavior (and Your Reaction): Try to objectively observe your manager's behavior. Are there specific triggers? Is their difficulty consistent, or does it fluctuate? Understanding potential patterns (without excusing negative behavior) can help you anticipate and navigate interactions more effectively. More importantly, notice your own emotional reactions. Are you immediately defensive? Do you shut down? Recognizing your own patterns is the first step to changing them.
    • Tip: Keep a private journal for a week or two, noting specific instances of difficult behavior and your emotional/physical reactions. This isn't for evidence-building (yet!), but for your own understanding.
  • Focus on the Problem, Not the Person: This is a classic piece of advice for a reason. When providing feedback or discussing issues, frame it around the work, the project, or the process, not your manager's personality or perceived flaws. For example, instead of saying, "You're always so unclear," try, "I'm having trouble understanding the expectations for this part of the project. Could we clarify X, Y, and Z?"
  • Confront Your Fears with Logic: The fear of getting in trouble is powerful, but often, our anxieties can blow things out of proportion. Take a moment to assess the reality of your situation.
    • Logical Data Points:
      • Your Value: How aligned are you with the company's mission? What are your key contributions and successes? Remind yourself of your skills and your dedication.
      • Company Culture & HR Policies: Does your company have stated values around respect or open communication? Are there HR policies that protect employees from retaliation? (Knowing these doesn't mean rushing to HR, but it can be a source of reassurance).
      • Past Precedents (if any): How have similar situations been handled in the past, if you know?
    • Action: Write down your specific fears. Then, next to each fear, write down a piece of logical evidence or a counter-argument that challenges that fear. For instance, Fear: "If I speak up, I'll be fired." Counter: "I consistently meet my deadlines, receive positive feedback on my work from others, and the company has a process for performance management; one conversation is unlikely to lead to firing, especially if approached professionally."
  • Manage Anxiety and Fear with Practical Techniques: When you're in a stressful situation, your body's fight-or-flight response can take over.
    • Logical Self-Talk: Actively challenge negative or anxious thoughts with more rational ones. For example, if you think, "This conversation is going to be a disaster," counter it with, "I am prepared, I will focus on the facts, and I will remain calm. I can handle this."
    • Deep Breathing: It sounds simple, but it's incredibly effective. Before a difficult meeting or when you feel overwhelmed, take a few moments for deep, slow breaths. Inhale slowly through your nose, hold for a few seconds, and exhale slowly through your mouth. This helps to calm your nervous system.  
    • Mindfulness: Practice staying present in the moment rather than worrying about the future or ruminating on the past. Even a few minutes of mindfulness meditation each day can build your resilience.
  • Maintain a Positive and Optimistic Demeanor: This isn't about being fake; it's about projecting confidence and control, even when you're feeling anxious. Your body language, tone of voice, and general attitude can influence how others perceive and react to you. Approach interactions with a calm, respectful, and solution-oriented mindset. This communicates that you are professional and focused on constructive outcomes.

II. Communicating Like a Pro: Skills for Difficult Conversations

Once you have a better handle on your internal state, you can focus on how you communicate externally.

  • Communicate Positively and Aim for a Win-Win: Even when dealing with negativity, try to frame your communication constructively.
    • Focus on Shared Goals: Remind your manager (and yourself) of the common objective – the success of the project and the broader mission. "I'm committed to making sure this project succeeds, and I think if we can clarify [specific issue], it will really help us move forward effectively."
    • Seek Their Input (Even if it's Difficult): Phrasing requests as seeking their guidance or expertise can sometimes de-escalate a defensive manager. "I'd appreciate your perspective on the best way to approach X, given the current challenges."
    • Propose Solutions, Not Just Problems: If you identify an issue, try to come prepared with one or two potential solutions. This shows initiative and a commitment to problem-solving. "We're encountering a bottleneck with Y. I was thinking we could either try A, or perhaps explore B. What are your thoughts?"
  • Go in with an Open Mind, Not a Fixed Position: While it's good to be prepared, avoid going into a conversation convinced that you have the only right answer or that the problem must be solved in one specific way. Be open to listening (truly listening) to your manager's perspective, even if you disagree with it. Sometimes, understanding their underlying concerns or constraints can lead to unexpected solutions. The goal is progress, not necessarily proving yourself right.
  • "I" Statements and Objective Language: Use "I" statements to express your experience without blaming. For example, "I feel concerned about meeting the deadline when..." is better than "You're making us fall behind." Stick to factual descriptions of events and impacts.
  • Document Key Interactions (Discreetly and Factually): After important conversations or if problematic patterns persist, make a brief, factual note for yourself of what was discussed, decided, or what occurred, including dates and times. This is for your own reference and clarity, and can be important if the situation escalates. Focus on facts, not emotions or assumptions.

III. Looking Up and Out: Managing Senior Management and Seeking Mediation

Sometimes, your best efforts to manage the situation directly with your immediate supervisor may not be enough.

  • Develop Relationships with More Senior Managers (Strategically and Ethically): This isn't about "going over your manager's head" at the first sign of trouble. However, it's always good professional practice to have visibility and build rapport with leaders at various levels in your organization, where appropriate.
    • How to Do It: Take opportunities to interact with senior leaders in broader meetings, company events, or cross-functional projects. Be professional, demonstrate your competence, and show your commitment to the company's goals.
    • The Purpose: If the situation with your direct manager becomes untenable and you've exhausted other options, having pre-existing, positive relationships with other leaders can make it easier to seek their guidance or intervention if absolutely necessary. They will already have a sense of who you are and your work ethic.
  • When Direct Communication Fails: Involving a Mediator or Ombudsman through HR: If you've consistently tried to address the issues with your manager directly and constructively, and the toxic behavior persists, impacts your work, your team's morale, or your well-being, it may be time to seek third-party assistance.
    • Understand Your HR's Role: Human Resources departments vary. Some are primarily focused on compliance, while others are more geared towards employee relations and mediation. Understand what resources your HR department offers.
    • An Ombudsman: Some larger organizations have an ombudsman – a neutral and confidential resource who can help employees navigate conflicts or address concerns.
    • Preparing for HR Intervention: If you do decide to approach HR, be prepared.
      • Gather Your Facts: Refer to your documented instances (dates, specific behaviors, impact on work).
      • Focus on Business Impact: Explain how the manager's behavior is affecting productivity, project timelines, morale, or even creating a hostile work environment (if applicable).
      • Be Clear About Desired Outcomes: What are you hoping HR can help achieve? Mediation? Clarification of roles and expectations? A formal investigation if behavior is severe?
      • Understand the Potential Outcomes: Be aware that involving HR can have various outcomes, not all of which you can control. However, if the situation is truly detrimental, it's often a necessary step.

Key Takeaways:

  • You Have More Agency Than You Think: While you can't control your manager's behavior, you can control your responses and actions.
  • Prioritize Your Well-being: A toxic work environment can take a serious toll. These strategies are designed not just to improve work processes, but to protect your mental and emotional health.
  • Professionalism is Your Shield and Sword: Approaching these challenges with professionalism, a solution-oriented mindset, and clear communication will always serve you well.
  • Patience and Persistence: Changing ingrained dynamics takes time and effort. Don't get discouraged if you don't see results immediately.

Managing a difficult supervisor is undoubtedly challenging, but by employing these strategies, you can navigate these turbulent waters with greater confidence, reduce your fear of negative consequences, and work towards a more productive and positive work environment for yourself and your team.

Further Reading and Resources:

  • "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: This book offers excellent strategies for handling difficult dialogues.  
  • Executives Guide to Emotional Resilience - Available on RiseMind Website ( Link) 
  • "Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity" by Kim Scott: While aimed at managers, this book provides valuable insights into effective communication and feedback, which can be adapted for managing up.
  • Your Company's HR Policies and Employee Handbook: These documents often outline procedures for conflict resolution, reporting grievances, and expected codes of conduct.
  • Online resources and articles: A search for terms like "managing difficult bosses," "dealing with toxic managers," "workplace conflict resolution," and "assertive communication skills" will yield numerous articles from reputable sources like Harvard Business Review, Forbes, Psychology Today, and others. Look for advice that emphasizes constructive, professional approaches.

Remember, your goal is to create a manageable and professional working relationship that allows you to thrive and contribute your best work. You have the power to influence your situation. Rise to the challenge.

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Mindfulness
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Mindfulness

Our external worlds are completely chaotic these days. There’s so much to look after and to keep up with. That email from your boss, your child’s homework, the light bulb that needed fixing, your car on the verge of a breakdown, that new Instagram trend that you should hop on.

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Communication Styles
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Communication Styles

There is a stark difference between a Boss and a Leader. The latter is an empathetic and intuitive communicator while the former isn’t.

As a Leadership Psychologist, during I always encounter the problem of executives failing to communicate clearly.

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